FAQs

Frequently Asked Questions

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No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.

Messages and information you send to us using the contact forms on this site are stored in our business account until you request us to remove them.

When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel. We strongly recommend you send it recorded post.

We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with other organisations who do the same.

We protect customer data with the following site features:

  • We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
  • Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

You will receive the order confirmation email – to acknowledge we have successfully received your order.